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EVENT BIO

See breakdown of all you need to know about our Summit

HOT CONFERENCE TOPICS

  • Robotic Process Automation (RPA) in Back Office
  • How Can New Technologies Help Modernise Back Office?
  • Back Office Operations and the Impact on Customer Experience
  • Managing the Back Office and Reducing Costs
  • Regulation Driving Change in Operations
  • Back Office Workforce Optimisation
  • Real Potential for Artificial Intelligence in a Back Office Transformation

WHO WILL YOU MEET

Members of board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of departments from banking industry involved in:

  • Operations
  • Operations Support
  • Operations Strategy
  • Financial Markets Operation
  • Fund Department – Operation Management – Fund Operations
  • Derivatives Operations
  • Trade Operations (Trading of securities, Trade confirmation and settlement, regulatory compliance)
  • Shared Services
  • Lean Transformation/Lean Competence Center
  • IT
  • Infrastructure Support
  • Branch Support
  • Global Operating Models and Smart Sourcing
  • Organisation Department
  • HR Operations

Workshop A
9 April 2019 I 15.00 – 16.00

Machine Learning and Artificial Intelligence

  • Identifying opportunities to leverage Machine Learning and Artificial Intelligence
  • How to recognise potential applications for Artificial Intelligence and machine learning and where to start?
  • How can financial services and retail banks benefit from the Machine Learning technology?
  • Analysing a sound approach to initiating an Artificial Intelligence project: Strategy, ROI, research, disruption, and integration

Workshop B
9 April 2019 I 16.00 – 17.00

Customer Centricity

  • Customer-aligned digital transformation and Innovation
  • How do retail banks stay relevant to their customers’ changing demands and priorities?
  • The future role of the bank in customers’ lives
  • How might customers react to interacting with automated systems?
  • Together experience: Using new technology to tell your brand story and attract customers

WHAT DELEGATES SAID

10th Annual Operational and Back Office Excellence in Banking Summit
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