Speakers

Sample of Keynote Speakers and their Case Studies

Quentin Descat

Head Global Cardiovascular – Commercial Launch Brands Lead

CASE STUDY

The Employer Experience Proposition

Global Internal Benchmark for key HR Metrics. Key HR Metrics are aggregated and shared globally between different regions so each region can compare their own results with others within Sony. This is a good use case of how own data is utilised and leveraged in a global scale.

Quentin Descat

Head Global Cardiovascular – Commercial Launch Brands Lead

CASE STUDY

The Employer Experience Proposition

Global Internal Benchmark for key HR Metrics. Key HR Metrics are aggregated and shared globally between different regions so each region can compare their own results with others within Sony. This is a good use case of how own data is utilised and leveraged in a global scale.

Quentin Descat

Head Global Cardiovascular – Commercial Launch Brands Lead

CASE STUDY

The Employer Experience Proposition

Global Internal Benchmark for key HR Metrics. Key HR Metrics are aggregated and shared globally between different regions so each region can compare their own results with others within Sony. This is a good use case of how own data is utilised and leveraged in a global scale.

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Davor Gašparac

Head of Division, BA Chapter Lead and Agile Coach

CASE STUDY

Demystifying Digital and Agile Transformation

While many banks replicate organisational models from Fintechs and IT startups, the true value for banks is still questionable, while the potential for re-creating siloes grows. This presentation will address common pitfalls of digitalisation, the relevance of fintech organisational models, the importance of collaboration, and best practices for aligning business processes with Agile principles.

Zsofia Kovacs

Head of Operational Excellence Competence Centre

CASE STUDY

Operational Excellence in Financial Institutions

Operational Excellence is crucial for building efficient, standard, automated processes. Our journey is about the building & transformation of a ‘Reporting Factory’ within KBC Group: vision, steps, methods, challenges & achievements.

Steven Burkholder

Global Head of FX IT Operations

CASE STUDY

Team Building in a Crisis

Moving teams to another country is difficult, demanding and complex. It is normally a hands-on event involving plenty of travel and contact until the team is up and running. Imagine a time and place where travel and personal contact is not possible. How exactly do you find the right people, train them and get the operation running? A case study into Commerzbank’s IT migration to Bulgaria.

Peter Højvig

Principal Process Partner

CASE STUDY

Consistent Performance Improvement Based on Stability of Management and Work Methods

Daily variation in operations management and execution of manual work have a significant effect on performance and cost levels. This variation is mostly hidden in the day-to-day details of execution, but the effect on performance is tangible. This presentation tells the story of how Danske Bank uses Operations Management to establish consistent daily execution and indicates the performance benefits related to it.

Björn Welander

Head of Securities & Investments Services

CASE STUDY

Human Competence in the Automated Back Office

Our world and, consequently, our processes are being automated at an ever-increasing pace. On top of that, we have started using artificial intelligence to replace the remaining human decisions made in the processes. Therefore, it is fair to ask what role Operations will play in the financial industry in an automated world?

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Davor Gašparac

Head of Division, BA Chapter Lead and Agile Coach

CASE STUDY

Demystifying Digital and Agile Transformation

While many banks replicate organisational models from Fintechs and IT startups, the true value for banks is still questionable, while the potential for re-creating siloes grows. This presentation will address common pitfalls of digitalisation, the relevance of fintech organisational models, the importance of collaboration, and best practices for aligning business processes with Agile principles.

55

Zsofia Kovacs

Head of Operational Excellence Competence Centre

CASE STUDY

Operational Excellence in Financial Institutions

Operational Excellence is crucial for building efficient, standard, automated processes. Our journey is about the building & transformation of a ‘Reporting Factory’ within KBC Group: vision, steps, methods, challenges & achievements.

icon-Bjorn-Welandericon-Bjorn-Welander

Björn Welander

Head of Securities & Investments Services

CASE STUDY

Human Competence in the Automated Back Office

Our world and, consequently, our processes are being automated at an ever-increasing pace. On top of that, we have started using artificial intelligence to replace the remaining human decisions made in the processes. Therefore, it is fair to ask what role Operations will play in the financial industry in an automated world?

33

Peter Højvig

Principal Process Partner

CASE STUDY

Consistent Performance Improvement Based on Stability of Management and Work Methods

Daily variation in operations management and execution of manual work have a significant effect on performance and cost levels. This variation is mostly hidden in the day-to-day details of execution, but the effect on performance is tangible. This presentation tells the story of how Danske Bank uses Operations Management to establish consistent daily execution and indicates the performance benefits related to it.

44

Steven Burkholder

Global Head of FX IT Operations

CASE STUDY

Team Building in a Crisis

Moving teams to another country is difficult, demanding and complex. It is normally a hands-on event involving plenty of travel and contact until the team is up and running. Imagine a time and place where travel and personal contact is not possible. How exactly do you find the right people, train them and get the operation running? A case study into Commerzbank’s IT migration to Bulgaria.