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SPEAKERS

SAMPLE OF KEYNOTE SPEAKERS AND THEIR CASE STUDIES

Cathal
BRETT

Head of Customer Delivery & Solutions

CASE STUDY / DAY 1

Operations Transformation at the Bank of Ireland Group

Overview of the Bank of Ireland Group’s operations transformation journey over the last number of years. From centralisation, offshore BPO partnerships, automation/robotics to current End-to-End process transformation.

  • Early wins from centralisation
  • Leveraging offshore BPO for scale, cost and flex
  • Deploying Robotic (RPA) at scale
  • End-to-End process transformation

CASE STUDY / DAY 1

STRIVE for Perfection in Service Delivery

Daily Banking Services in Danske Bank has developed continuous improvement into a way of management. The effort has been pivotal in delivering on strategic ambitions. This presentation tells the story of how DBS is working with customer delivery and continuous improvement. It is all about striving for perfection. It is about managers who every day strive to improve delivery to customers, strive to improve processes and strive to develop people.

  • What is the purpose and results?
  • What is the STRIVE model? Operating rhythm, management capabilities and needed infrastructure
  • How to learn and implement? Coaching at all management levels and go to gemba to learn
  • How to sustain and further develop behaviour and performance? Accountability and use of regular assessments

Peter
HØJVIG

Lead Consultant

This year Summit will host speakers from the world’s leading companies.
See sample of key note speakers.

Philippe
ZANA

Chief Information Officer

Cathal
BRETT

Head of Customer Delivery & Solutions

John
MAES

Senior VP Lean Competence Centre

Peter
HØJVIG

Lead Consultant

Eduardo Lazaro
HERMOSILLA

Head of Global Operations Discipline

Emre
DEMIR

SVP Operations

CASE STUDY / DAY 2

BBVA Global Operations Transformation Journey

BBVA Operations Strategy was re-defined in 2016, and it is being implemented through different transformation programmes across BBVA Group’s footprint. We will share the vision and operational transformation journey, as well as incoming challenges.

  • BBVA operations factories principles
  • Productive Model Transformation Programme
  • Agile@BBVA for operations
  • Next steps

Eduardo Lazaro
HERMOSILLA

Head of Global Operations Discipline

Emre
DEMIR

SVP Operations

CASE STUDY / DAY 2

Intelligent Workforce Management

Today’s people want to lead less complicated lives, service and information at the speed of light. These demands push organisations to create a delightful experience while improving efficiency and reducing cost. Intelligent Workforce Management Tool is an intelligent tool nourished with analytics to avoid unbalanced workload distribution among departments, inefficient resource and peak time management.

  • Automated task routing avoids cherry picking & manual work selection
  • The calculations are based on comprehensive mathematical models. A unique model is used during Analytical Hierarchy Process (AHP)
  • Peak Time Management is conducted automatically
FOR MORE INFORMATION REQUEST FULL PROGRAMME

See what keynote speakers will be taking part in the exclusive speaking panel.
Explore what Case Studies will be discussed by our senior corporate speakers

11th Annual Operational & Back Office Excellence in Banking Summit
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