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SPEAKERS

SAMPLE OF KEYNOTE SPEAKERS AND THEIR CASE STUDIES

Cathal
BRETT

Head of Customer Delivery & Solutions

CASE STUDY / DAY 1

Operations Transformation at the Bank of Ireland Group

Overview of the Bank of Ireland Group’s operations transformation journey over the last number of years. From centralisation, offshore BPO partnerships, automation/robotics to current End-to-End process transformation.

  • Early wins from centralisation
  • Leveraging offshore BPO for scale, cost and flex
  • Deploying Robotic (RPA) at scale
  • End-to-End process transformation

CASE STUDY / DAY 1

STRIVE for Perfection in Service Delivery

Daily Banking Services in Danske Bank has developed continuous improvement into a way of management. The effort has been pivotal in delivering on strategic ambitions. This presentation tells the story of how DBS is working with customer delivery and continuous improvement. It is all about striving for perfection. It is about managers who every day strive to improve delivery to customers, strive to improve processes and strive to develop people.

  • What is the purpose and results?
  • What is the STRIVE model? Operating rhythm, management capabilities and needed infrastructure
  • How to learn and implement? Coaching at all management levels and go to gemba to learn
  • How to sustain and further develop behaviour and performance? Accountability and use of regular assessments

Peter
HØJVIG

Lead Consultant

This year Summit will host speakers from the world’s leading companies.
See sample of key note speakers.

Philippe
ZANA

Chief Information Officer

Cathal
BRETT

Head of Customer Delivery & Solutions

John
MAES

Senior VP Lean Competence Centre

Peter
HØJVIG

Lead Consultant

Otti
VOGT

Chief Operating Officer

Chris
TRILL

Global Head of Consumer Services, HSBC Global Operations

CASE STUDY / DAY 2

Leading Agile Transformation

Traditional management practices have often treated employees like cogs in a machine. Today, facing ever more uncertain environments, companies need to “compete on learning” – which requires significant changes in management and leadership. Yet, up to 70% of Agile transformations fail. So what should Agile leaders do in order to drive sustainable success? I will argue that leaders will often need to work through personal developmental transformation in order to become a catalyst for the development of others. And I will share some tales from our own.

  • Agile principles
  • Agile leadership through personal and organisational transformation
  • Agile leadership tools
  • ING’s experience with Agile in delivery and back office

Otti
VOGT

Chief Operating Officer

Chris
TRILL

Global Head of Consumer Services, HSBC Global Operations

CASE STUDY / DAY 2

Current Trends and Challenges in Banking Operations

The Open Banking vision of 2030 depends on simplification, both on the inside and on the outside. When evaluating their options today, customers do not compare banks – they compare convenience, experience and better service features. Digital transformation will help us meet customer expectations of experiences that are simply better and faster. But we need to overcome the legacy barriers in order to move forward.

  • Right scoping of the change
  • Bet on the right technology
  • Make the right people’s choices
  • Imagine what is next
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See what keynote speakers will be taking part in the exclusive speaking panel.
Explore what Case Studies will be discussed by our senior corporate speakers

11th Annual Operational & Back Office Excellence in Banking Summit
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