SPEAKERS

We work remotely over 85% of staff and time because we have digitised processes. We constantly improve the efficiency and quality of our processes, and we know at any time what their level is. We optimise our processes over 10% YtY, and we will share our story with you.

• The idea for the methodology which we created and how we implemented it,
• A set of good practices we developed and the missing “game changer”
• Difficulties, most satisfying challenge, and summary of the result

To be successful as an organisation, just LEAN is not sufficient anymore. Technology develops fast and has an impact on the total organisation. How to deal with this? What is a successful approach, and what are the pitfalls?

• Lean and RPA a winning combination
• The impact of organisation structure on LEAN – RPA
• Specialism vs generalism

• A brief explanation of the legislative initiatives
• Timeline
• Middle office processes impacted

KB has successfully deployed almost all new SWs in the #Payment area and launched #Digitalisation, #Automation, #Agile and #HomeOffice working in the #MiddleBackOffices where we have moved from manual and repeated paper-based work to having flexible teams.

I will speak about:

• a unified E2E digital task workflow
• an incorporated measurable #metrics
• automated processes and robots
• the implementation of #LeanAgile management throughout 700 co-languages
• an #ESG dematerialisation activity to reduce the volume of old documents by scanning to make docs accessible electronically