Danske Bank has developed continuous improvement into a way of management. The effort has been pivotal in delivering on strategic operations ambitions. The presentation tells the story of how customer delivery and continuous improvement is improved. It is all about striving for perfection. It is about managers who strive every day to improve delivery to customers, strive to improve processes and strive to develop people.
- What is the purpose and results?
- What is the STRIVE model? Operating rhythm, management capabilities and needed infrastructure
- How to learn and implement? Coaching at all management levels and go to gemba to learn
- How to sustain and further develop behaviour and performance? Accountability and use of regular assessments