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10TH ANNUAL OPERATIONAL AND BACK OFFICE EXCELLENCE IN BANKING SUMMIT

9 -11 APRIL 2019, VIENNA
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PAST SPEAKERS

SEE THE PREVIOUS SPEAKERS & CASE STUDIES

Rossana
LO RE

Strategic Partner, Business Transformation

Michel
SMOOK

Head of Robotics Wholesale Banking

Werner
WEINGRABER

Department Head Research Sales and Operations

Adolfo
PELLEGRINO

Chief Transformation Officer

Dermot
DELANEY

Digital Operations & Robotics (RPA) Lead

Davor
GASPARAC

Head of Group Corporates Division

CONFERENCE TOPICS 2019

LOOK AT THE TOPICS THAT WERE DISCUSSED

  • Robotic Process Automation (RPA) in Back Office
  • How Can New Technologies Help Modernise Back Office?
  • Back Office Operations and the Impact on Customer Experience
  • Managing the Back Office and Reducing Costs
  • Regulation Driving Change in Operations
  • Back Office Workforce Optimisation
  • Real Potential for Artificial Intelligence in a Back Office Transformation

DESIGNED FOR

Members of board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of departments from banking industry involved in:

  • Operations
  • Operations Support
  • Operations Strategy
  • Financial Markets Operation
  • Fund Department – Operation Management – Fund Operations
  • Derivatives Operations
  • Trade Operations (Trading of securities, Trade confirmation and settlement, regulatory compliance)
  • Shared Services
  • Lean Transformation/Lean Competence Center
  • IT
  • Infrastructure Support
  • Branch Support
  • Global Operating Models and Smart Sourcing
  • Organisation Department
  • HR Operations

PHOTOS FROM THE SUMMIT

11th Annual /2 – 4 APRIL 2019, VIENNA

CASE STUDIES

PAST CASE STUDIES INCLUDE

CASE STUDY / DAY 1

Driving Innovation Through Agility and Simplicity

Now more than ever, it’s time to future-proof our organisations by being faster, smarter and more cost effective to be at the leading edge of our industries. We will discuss how to create a competitive back office that can support an organisation’s strategic agenda.

  • Capability-driven
  • Data-centric

Rossana
LO RE

Strategic Partner, Business Transformation

Adolfo
PELLEGRINO

Chief Transformation Officer

CASE STUDY / DAY 1

RPA and AI Applications in FSI Industry: BNL-BNPP Group Case

Banking sector profitability is improving, but a wide gap remains between the return on capital and the cost of capital. BNPP Group and BNL vision is to become the most recommended Bank by customers and employees, with an adequate level of profitability sustained by the 2020 Transformation Plan. Robotics and AI programs are the key pillars of our 2020 Transformation Plan to make processes more efficient, faster and more reliable with a positive impact on CJ’s.

  • BNPP and BNL have – as most part of Financial Services companies – high expectations on Robotics and AI
  • Processes have been identified with a discovery phase to ensure RPA feasibility and consistency with business priorities
  • Robotics and AI programs are now in the rump-up phase
  • After almost 18 months of experience we are achieving results fully in line with the targets/aspirations

CASE STUDY / DAY 2

Investment Research, Sales and Operations: Challenging the Traditional Organisation and the Journey Towards an Adaptive Organisation

The successful implementation of today’s buzzwords into investment research core processes is neither a question fully answered yet, nor a standalone question. Which concepts do really matter and where is the proof of concept still missing?

Experiences from the integration of front office and back office functions in a traditional bank organisation as well as chances and challenges towards building an adaptive organisation will be critically reviewed.

  • Natural Language Generation, Robotic Process Automation, Cloud Services, Research Data Analytics, and Big Data
  • Experiences from the integration of operations into the front office function in the traditional organisation
  • Journey towards the adaptive organisation

Werner
WEINGRABER

Department Head Research Sales and Operations

Davor
GASPARAC

Head of Group Corporates Division

CASE STUDY / DAY 2

Blockchain Demystified – Do We Really Understand It?

Blockchain is a hot topic raising a lot of attention and expectations. However, as every other technology, it has its limitations and requires good understanding before implementation.

  • Blockchain for dummies: technology or just another protocol?
  • Use cases in payment operations: potentials and obstacles – disruption or evolution?
  • Blockchain beyond banking: which other business areas could Blockchain improve?

Workshop A
9 April 2019 I 15.00 – 16.00

Machine Learning and Artificial Intelligence

  • Identifying opportunities to leverage Machine Learning and Artificial Intelligence
  • How to recognise potential applications for Artificial Intelligence and machine learning and where to start?
  • How can financial services and retail banks benefit from the Machine Learning technology?
  • Analysing a sound approach to initiating an Artificial Intelligence project: Strategy, ROI, research, disruption, and integration

Workshop B
9 April
2019 I 16.00 – 17.00

Customer Centricity

  • Customer-aligned digital transformation and Innovation
  • How do retail banks stay relevant to their customers’ changing demands and priorities?
  • The future role of the bank in customers’ lives
  • How might customers react to interacting with automated systems?
  • Together experience: Using new technology to tell your brand story and attract customers

SPONSORS 2019

A SPECIAL THANK YOU TO OUR SPONSORS

STAY UPDATED FOR THE 2020 EDITION

Provide us with your contact details and our team will get back to you with all the updates regarding the upcoming edition of this event.

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