Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from the banking industry involved in:
14th Annual Operational and Back Office Excellence in Banking Summit
26 – 27 April 2023 | InterContinental Vienna
PAST SPEAKERS
SEE THE PREVIOUS SPEAKERS & CASE STUDIES
John Maes
Senior VP Lean Center
of Excellence
Dorota Pustelnik
Director of Operations Quality & Improvement Department
Alejandro Agudelo
SVP Global Financial Crime Prevention, Head Compliance Western Europe
Jitka Haubova
Chief Operations Officer
Björn Welander
Head of Securities & Wealth Operations
CONFERENCE TOPICS 2023
LOOK AT THE TOPICS THAT WERE DISCUSSED
- A pressing need for automation in the back office: Why must back office automation be banking’s next digital transformation step?
- Potential to further growth in Artificial Intelligence in The Banking Back Office
- Empowering, not replacing: What are the limits of automation, and how can it be harnessed to support the human workforce?
- New payments architecture: Are they going to be more safe, secure and suitable for all?
- Modernising legacy systems: Taking the first steps in bringing true innovation to the partnerships and customer experience
- Market turmoil: Will banks continue betting on the blockchain?
- Back office operation development staying in the back: Why are bank and fintech partnerships concentrating only on front office improvements?
- Messaging app payments: A proposition ready for a take-off?
Designed for
- Operations
- Operational Excellence
- Operations Strategy
- Financial Markets Operation
- Operation Management – Fund Operations
- Derivatives Operations
- Trade Operations (Trading of Securities, Trade Confirmation and Settlement, Regulatory Compliance)
- Shared Services
- Clearing & Settlement
- Lean Transformation/Lean Competence Centre
- IT Management
- RPA
- Customer Operations
- Consumer Services
- Transformation
- Branch Support
- Global Operating Models and Smart Sourcing
- Back Office
- HR Operations
- Workforce optimisation
Dorota Pustelnik
Director of Operations Quality & Improvement Department
mBank
CASE STUDY
Methodology of Working at mBank Operations
We work remotely over 85% of staff and time because we have digitised processes. We constantly improve the efficiency and quality of our processes, and we know at any time what their level is. We optimise our processes over 10% YtY, and we will share our story with you.
- The idea for the methodology which we created and how we implemented it,
- A set of good practices we developed and the missing “game changer”
- Difficulties, most satisfying challenge, and summary of the result
Agnieszka Jadczyszyn
Managing Director for Operations
mBank
John Maes
Senior VP Lean Center of Excellence
Rabobank
CASE STUDY
Successful Combination LEAN - RPA and Organisation Structure
Case study on how Bayer’s patient engagement plan enhanced diversity and representation in our clinical trials. How Bayer partners to co-create and co-develop solutions with patient advocacy groups and Standing Councils so outreach approach and recruitment materials resonate with the community.
How Bayer partners with patients to enhance diversity in clinical trials:
- Diversity plan to facilitate recruitment and study experience
- Developing a diversity plan to be submitted to regulators
- Drafting diversity plan blueprint
CASE STUDY
AML Package – What It Means for Banks
- A brief explanation of the legislative initiatives
- Timeline
- Middle office processes impacted
Alejandro Agudelo
SVP Global Financial Crime Prevention, Head Compliance Western Europe
Commerzbank AG
Jitka Haubova
Chief Operations Officer
Komercni Banka (Société Générale)
CASE STUDY
Digitalisation, Agile and Flexible Working in the #MiddleBackOffices
KB has successfully deployed almost all new SWs in the #Payment area and launched #Digitalisation, #Automation, #Agile and #HomeOffice working in the #MiddleBackOffices where we have moved from manual and repeated paper-based work to having flexible teams.
I will speak about:
- a unified E2E digital task workflow
- an incorporated measurable #metrics
- automated processes and robots
- the implementation of #LeanAgile management throughout 700 co-languages
- an #ESG dematerialisation activity to reduce the volume of old documents by scanning to make docs accessible electronically
Sponsors
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