14th Annual Operational and Back Office Excellence in Banking Summit

26 – 27 April 2023 | InterContinental Vienna

PAST SPEAKERS

SEE THE PREVIOUS SPEAKERS & CASE STUDIES

John Maes

Senior VP Lean Center
of Excellence

Dorota Pustelnik

Director of Operations Quality & Improvement Department

Alejandro Agudelo

SVP Global Financial Crime Prevention, Head Compliance Western Europe

Jitka Haubova

Chief Operations Officer

Björn Welander

Head of Securities & Wealth Operations

CONFERENCE TOPICS 2023

LOOK AT THE TOPICS THAT WERE DISCUSSED

  • A pressing need for automation in the back office: Why must back office automation be banking’s next digital transformation step?
  • Potential to further growth in Artificial Intelligence in The Banking Back Office
  • Empowering, not replacing: What are the limits of automation, and how can it be harnessed to support the human workforce?
  • New payments architecture: Are they going to be more safe, secure and suitable for all?
  • Modernising legacy systems: Taking the first steps in bringing true innovation to the partnerships and customer experience
  • Market turmoil: Will banks continue betting on the blockchain?
  • Back office operation development staying in the back: Why are bank and fintech partnerships concentrating only on front office improvements?
  • Messaging app payments: A proposition ready for a take-off?

Designed for

Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from the banking industry involved in:

  • Operations
  • Operational Excellence
  • Operations Strategy
  • Financial Markets Operation
  • Operation Management – Fund Operations
  • Derivatives Operations
  • Trade Operations (Trading of Securities, Trade Confirmation and Settlement, Regulatory Compliance)
  • Shared Services
  • Clearing & Settlement
  • Lean Transformation/Lean Competence Centre
  • IT Management
  • RPA
  • Customer Operations
  • Consumer Services
  • Transformation
  • Branch Support
  • Global Operating Models and Smart Sourcing
  • Back Office
  • HR Operations
  • Workforce optimisation

Dorota Pustelnik

Director of Operations Quality & Improvement Department

mBank

CASE STUDY

Methodology of Working at mBank Operations

We work remotely over 85% of staff and time because we have digitised processes. We constantly improve the efficiency and quality of our processes, and we know at any time what their level is. We optimise our processes over 10% YtY, and we will share our story with you.

  • The idea for the methodology which we created and how we implemented it,
  • A set of good practices we developed and the missing “game changer”
  • Difficulties, most satisfying challenge, and summary of the result

Agnieszka Jadczyszyn

Managing Director for Operations

mBank

John Maes

Senior VP Lean Center of Excellence

Rabobank

CASE STUDY

Successful Combination LEAN - RPA and Organisation Structure

Case study on how Bayer’s patient engagement plan enhanced diversity and representation in our clinical trials. How Bayer partners to co-create and co-develop solutions with patient advocacy groups and Standing Councils so outreach approach and recruitment materials resonate with the community.

How Bayer partners with patients to enhance diversity in clinical trials:

  • Diversity plan to facilitate recruitment and study experience
  • Developing a diversity plan to be submitted to regulators
  • Drafting diversity plan blueprint

CASE STUDY

AML Package – What It Means for Banks

  • A brief explanation of the legislative initiatives
  • Timeline
  • Middle office processes impacted

Alejandro Agudelo

SVP Global Financial Crime Prevention, Head Compliance Western Europe

Commerzbank AG

Jitka Haubova

Chief Operations Officer

Komercni Banka (Société Générale)

CASE STUDY

Digitalisation, Agile and Flexible Working in the #MiddleBackOffices

KB has successfully deployed almost all new SWs in the #Payment area and launched #Digitalisation, #Automation, #Agile and #HomeOffice working in the #MiddleBackOffices where we have moved from manual and repeated paper-based work to having flexible teams.

I will speak about:

  • a unified E2E digital task workflow
  • an incorporated measurable #metrics
  • automated processes and robots
  • the implementation of #LeanAgile management throughout 700 co-languages
  • an #ESG dematerialisation activity to reduce the volume of old documents by scanning to make docs accessible electronically

Valuable and beneficiary. I liked best about this conference the variety of topics along digitalisation from different speaker.

Deutsche Bank– Head of Wealth Management Operations Europe

Very interesting event to share experience with our peers and to see how they manage transformation.

Société Générale– Chief Operating Officer

Overall, very professional event with a very diverse set of presentations, all relevant to the key issues faced by banks today.

Barclays– Head of Controls Automation

I am attending Allan Lloyds’ conferences for several years in a row and I find them extremely well organised in comparison to others.

Nordea Asset Management– Head of Derivatives Operations

Sponsors

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