15th Annual Operational
and Back Office Excellence
in Banking
Summit

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Past Speakers

SEE THE PREVIOUS SPEAKERS & CASE STUDIES

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Davor Gašparac

Head of Division, BA Chapter Lead and Agile Coach

CASE STUDY

Demystifying Digital and Agile Transformation

While many banks replicate organisational models from Fintechs and IT startups, the true value for banks is still questionable, while the potential for re-creating siloes grows. This presentation will address common pitfalls of digitalisation, the relevance of fintech organisational models, the importance of collaboration, and best practices for aligning business processes with Agile principles.

Zsofia Kovacs

Head of Operational Excellence Competence Centre

CASE STUDY

Operational Excellence in Financial Institutions

Operational Excellence is crucial for building efficient, standard, automated processes. Our journey is about the building & transformation of a ‘Reporting Factory’ within KBC Group: vision, steps, methods, challenges & achievements.

Steven Burkholder

Global Head of FX IT Operations

CASE STUDY

Team Building in a Crisis

Moving teams to another country is difficult, demanding and complex. It is normally a hands-on event involving plenty of travel and contact until the team is up and running. Imagine a time and place where travel and personal contact is not possible. How exactly do you find the right people, train them and get the operation running? A case study into Commerzbank’s IT migration to Bulgaria.

Peter Højvig

Principal Process Partner

CASE STUDY

Consistent Performance Improvement Based on Stability of Management and Work Methods

Daily variation in operations management and execution of manual work have a significant effect on performance and cost levels. This variation is mostly hidden in the day-to-day details of execution, but the effect on performance is tangible. This presentation tells the story of how Danske Bank uses Operations Management to establish consistent daily execution and indicates the performance benefits related to it.

Björn Welander

Head of Securities & Investments Services

CASE STUDY

Human Competence in the Automated Back Office

Our world and, consequently, our processes are being automated at an ever-increasing pace. On top of that, we have started using artificial intelligence to replace the remaining human decisions made in the processes. Therefore, it is fair to ask what role Operations will play in the financial industry in an automated world?

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Davor Gašparac

Head of Division, BA Chapter Lead and Agile Coach

CASE STUDY

Demystifying Digital and Agile Transformation

While many banks replicate organisational models from Fintechs and IT startups, the true value for banks is still questionable, while the potential for re-creating siloes grows. This presentation will address common pitfalls of digitalisation, the relevance of fintech organisational models, the importance of collaboration, and best practices for aligning business processes with Agile principles.

55

Zsofia Kovacs

Head of Operational Excellence Competence Centre

CASE STUDY

Operational Excellence in Financial Institutions

Operational Excellence is crucial for building efficient, standard, automated processes. Our journey is about the building & transformation of a ‘Reporting Factory’ within KBC Group: vision, steps, methods, challenges & achievements.

33

Peter Højvig

Principal Process Partner

CASE STUDY

Consistent Performance Improvement Based on Stability of Management and Work Methods

Daily variation in operations management and execution of manual work have a significant effect on performance and cost levels. This variation is mostly hidden in the day-to-day details of execution, but the effect on performance is tangible. This presentation tells the story of how Danske Bank uses Operations Management to establish consistent daily execution and indicates the performance benefits related to it.

44

Steven Burkholder

Global Head of FX IT Operations

CASE STUDY

Team Building in a Crisis

Moving teams to another country is difficult, demanding and complex. It is normally a hands-on event involving plenty of travel and contact until the team is up and running. Imagine a time and place where travel and personal contact is not possible. How exactly do you find the right people, train them and get the operation running? A case study into Commerzbank’s IT migration to Bulgaria.

icon-Bjorn-Welandericon-Bjorn-Welander

Björn Welander

Head of Securities & Investments Services

CASE STUDY

Human Competence in the Automated Back Office

Our world and, consequently, our processes are being automated at an ever-increasing pace. On top of that, we have started using artificial intelligence to replace the remaining human decisions made in the processes. Therefore, it is fair to ask what role Operations will play in the financial industry in an automated world?

Ahmed Nasr

Operations Director Egypt and Director Milk Africa & Turkey

Khaled Elsharkawy

Integrated Supply Chain Senior Director

Mueen Uddin Siddique

Senior Director – Access Network Procurement

Shannon Hore

Senior Vice President Procurement and Logistics

Sandeep Sharma

Director Group Procurement & International Markets Supply Chain

Hottest topics

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Testimonials

What our users say about our conferences

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Valuable and beneficiary. I liked best about this conference the variety of topics along digitalisation from different speaker.
Deutsche Bank
Head of Wealth Management Operations Europe
Very interesting event to share experience with our peers and to see how they manage transformation.
Société Générale
Chief Operating Officer
Overall, very professional event with a very diverse set of presentations, all relevant to the key issues faced by banks today.
Barclays
Head of Controls Automation
I am attending Allan Lloyds’ conferences for several years in a row and I find them extremely well organised in comparison to others.
Nordea Asset Management
Head of Derivatives Operations
Valuable and beneficiary. I liked best about this conference the variety of topics along digitalisation from different speaker.
Deutsche Bank
Head of Wealth Management Operations Europe
Very interesting event to share experience with our peers and to see how they manage transformation.
Société Générale
Chief Operating Officer
Overall, very professional event with a very diverse set of presentations, all relevant to the key issues faced by banks today.
Barclays
Head of Controls Automation
I am attending Allan Lloyds’ conferences for several years in a row and I find them extremely well organised in comparison to others.
Nordea Asset Management
Head of Derivatives Operations

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