15th Annual Operational
and Back Office Excellence
in Banking Summit
Event is Over
Stay Updated for 2025 edition
Past Speakers
SEE THE PREVIOUS SPEAKERS & CASE STUDIES
CASE STUDY
Demystifying Digital and Agile Transformation
While many banks replicate organisational models from Fintechs and IT startups, the true value for banks is still questionable, while the potential for re-creating siloes grows. This presentation will address common pitfalls of digitalisation, the relevance of fintech organisational models, the importance of collaboration, and best practices for aligning business processes with Agile principles.
- 01Common pitfalls of Agile transformation — mistakes you could avoid
- 02Is Agile just a new way of working, or is there more — what did we miss?
- 03How “digital documents” can hinder and limit your digital transformation?
CASE STUDY
Operational Excellence in Financial Institutions
Operational Excellence is crucial for building efficient, standard, automated processes. Our journey is about the building & transformation of a ‘Reporting Factory’ within KBC Group: vision, steps, methods, challenges & achievements.
- 01Operational Excellence Transformation
- 02Straight-Through Processing (STP) & Automation in data processes
- 03Measurement & Dashboarding
- 04Achievements, Lessons Learned, Challenges
CASE STUDY
Team Building in a Crisis
Moving teams to another country is difficult, demanding and complex. It is normally a hands-on event involving plenty of travel and contact until the team is up and running. Imagine a time and place where travel and personal contact is not possible. How exactly do you find the right people, train them and get the operation running? A case study into Commerzbank’s IT migration to Bulgaria.
- 01Every team and operation are different, so how to plan a successful transition?
- 02Finding the right talent, hiring them and integrating them into the existing operation
- 03Once the nucleus is there, expand upon the success
- 04Team maintenance is often a forgotten topic
CASE STUDY
Consistent Performance Improvement Based on Stability of Management and Work Methods
Daily variation in operations management and execution of manual work have a significant effect on performance and cost levels. This variation is mostly hidden in the day-to-day details of execution, but the effect on performance is tangible. This presentation tells the story of how Danske Bank uses Operations Management to establish consistent daily execution and indicates the performance benefits related to it.
- 01What is the effect and cost of inconsistent daily management and work methods?
- 02What is the Danske Bank Operations Management Model?
- 03How to improve performance through stable Operations Management?
- 04How to sustain and further develop Operations Management?
CASE STUDY
Human Competence in the Automated Back Office
Our world and, consequently, our processes are being automated at an ever-increasing pace. On top of that, we have started using artificial intelligence to replace the remaining human decisions made in the processes. Therefore, it is fair to ask what role Operations will play in the financial industry in an automated world?
- 01What competencies will we need in Operations when our processes are becoming increasingly automated?
- 02How can we structure our Operating Model to leverage tactical automation tools as well as strategic end-to-end automation?
- 03Can we transform Operations into a future-proof value delivery machine with the right competence?
CASE STUDY
Demystifying Digital and Agile Transformation
While many banks replicate organisational models from Fintechs and IT startups, the true value for banks is still questionable, while the potential for re-creating siloes grows. This presentation will address common pitfalls of digitalisation, the relevance of fintech organisational models, the importance of collaboration, and best practices for aligning business processes with Agile principles.
- 01Common pitfalls of Agile transformation — mistakes you could avoid
- 02Is Agile just a new way of working, or is there more — what did we miss?
- 03How “digital documents” can hinder and limit your digital transformation?
CASE STUDY
Operational Excellence in Financial Institutions
Operational Excellence is crucial for building efficient, standard, automated processes. Our journey is about the building & transformation of a ‘Reporting Factory’ within KBC Group: vision, steps, methods, challenges & achievements.
- 01Operational Excellence Transformation
- 02Straight-Through Processing (STP) & Automation in data processes
- 03Measurement & Dashboarding
- 04Achievements, Lessons Learned, Challenges
CASE STUDY
Consistent Performance Improvement Based on Stability of Management and Work Methods
Daily variation in operations management and execution of manual work have a significant effect on performance and cost levels. This variation is mostly hidden in the day-to-day details of execution, but the effect on performance is tangible. This presentation tells the story of how Danske Bank uses Operations Management to establish consistent daily execution and indicates the performance benefits related to it.
- 01What is the effect and cost of inconsistent daily management and work methods?
- 02What is the Danske Bank Operations Management Model?
- 03How to improve performance through stable Operations Management?
- 04How to sustain and further develop Operations Management?
CASE STUDY
Team Building in a Crisis
Moving teams to another country is difficult, demanding and complex. It is normally a hands-on event involving plenty of travel and contact until the team is up and running. Imagine a time and place where travel and personal contact is not possible. How exactly do you find the right people, train them and get the operation running? A case study into Commerzbank’s IT migration to Bulgaria.
- 01Every team and operation are different, so how to plan a successful transition?
- 02Finding the right talent, hiring them and integrating them into the existing operation
- 03Once the nucleus is there, expand upon the success
- 04Team maintenance is often a forgotten topic
CASE STUDY
Human Competence in the Automated Back Office
Our world and, consequently, our processes are being automated at an ever-increasing pace. On top of that, we have started using artificial intelligence to replace the remaining human decisions made in the processes. Therefore, it is fair to ask what role Operations will play in the financial industry in an automated world?
- 01What competencies will we need in Operations when our processes are becoming increasingly automated?
- 02How can we structure our Operating Model to leverage tactical automation tools as well as strategic end-to-end automation?
- 03Can we transform Operations into a future-proof value delivery machine with the right competence?
CASE STUDY
Demystifying Digital and Agile Transformation
While many banks replicate organisational models from Fintechs and IT startups, the true value for banks is still questionable, while the potential for re-creating siloes grows. This presentation will address common pitfalls of digitalisation, the relevance of fintech organisational models, the importance of collaboration, and best practices for aligning business processes with Agile principles.
- 01Common pitfalls of Agile transformation — mistakes you could avoid
- 02Is Agile just a new way of working, or is there more — what did we miss?
- 03How “digital documents” can hinder and limit your digital transformation?
CASE STUDY
Operational Excellence in Financial Institutions
Operational Excellence is crucial for building efficient, standard, automated processes. Our journey is about the building & transformation of a ‘Reporting Factory’ within KBC Group: vision, steps, methods, challenges & achievements.
- 01Operational Excellence Transformation
- 02Straight-Through Processing (STP) & Automation in data processes
- 03Measurement & Dashboarding
- 04Achievements, Lessons Learned, Challenges
CASE STUDY
Consistent Performance Improvement Based on Stability of Management and Work Methods
Daily variation in operations management and execution of manual work have a significant effect on performance and cost levels. This variation is mostly hidden in the day-to-day details of execution, but the effect on performance is tangible. This presentation tells the story of how Danske Bank uses Operations Management to establish consistent daily execution and indicates the performance benefits related to it.
- 01What is the effect and cost of inconsistent daily management and work methods?
- 02What is the Danske Bank Operations Management Model?
- 03How to improve performance through stable Operations Management?
- 04How to sustain and further develop Operations Management?
CASE STUDY
Team Building in a Crisis
Moving teams to another country is difficult, demanding and complex. It is normally a hands-on event involving plenty of travel and contact until the team is up and running. Imagine a time and place where travel and personal contact is not possible. How exactly do you find the right people, train them and get the operation running? A case study into Commerzbank’s IT migration to Bulgaria.
- 01Every team and operation are different, so how to plan a successful transition?
- 02Finding the right talent, hiring them and integrating them into the existing operation
- 03Once the nucleus is there, expand upon the success
- 04Team maintenance is often a forgotten topic
CASE STUDY
Human Competence in the Automated Back Office
Our world and, consequently, our processes are being automated at an ever-increasing pace. On top of that, we have started using artificial intelligence to replace the remaining human decisions made in the processes. Therefore, it is fair to ask what role Operations will play in the financial industry in an automated world?
- 01What competencies will we need in Operations when our processes are becoming increasingly automated?
- 02How can we structure our Operating Model to leverage tactical automation tools as well as strategic end-to-end automation?
- 03Can we transform Operations into a future-proof value delivery machine with the right competence?
Ahmed Nasr
Operations Director Egypt and Director Milk Africa & Turkey
Khaled Elsharkawy
Integrated Supply Chain Senior Director
Mueen Uddin Siddique
Senior Director – Access Network Procurement
Shannon Hore
Senior Vice President Procurement and Logistics
Sandeep Sharma
Director Group Procurement & International Markets Supply Chain
Hottest topics
LOOK AT THE TOPICS THAT WERE DISCUSSED
- 01Back Office Digital Transformation
- 02Operational Excellence and the Impact on Customer Experience
- 03Agile Methodologies and Agile Process Management
- 04Back Office Workforce Optimisation
- 05Shaping the Bank’s Back Office Future
Testimonials
What our users say about our conferences
Valuable and beneficiary. I liked best about this conference the variety of topics along digitalisation from different speaker.
Deutsche Bank
Head of Wealth Management Operations Europe
Very interesting event to share experience with our peers and to see how they manage transformation.
Société Générale
Chief Operating Officer
Overall, very professional event with a very diverse set of presentations, all relevant to the key issues faced by banks today.
Barclays
Head of Controls Automation
I am attending Allan Lloyds’ conferences for several years in a row and I find them extremely well organised in comparison to others.
Nordea Asset Management
Head of Derivatives Operations
Sponsors
Our Trusted Sponsor at This Summit
Download our App to
Enhance Your Event Experience
This innovative app is aimed at enhancing your networking experience through a seamless blend of interaction and connectivity. We have carefully crafted this application with new features that empower you to make the most out of your engagements, ensuring personalised experiences and seamless networking opportunities.
STAY UPDATED FOR THE 2025 EDITION
Provide Us With Your Contact Details and Our Team Will Get Back to You
With All the Updates Regarding the Upcoming Edition of This Event.
With All the Updates Regarding the Upcoming Edition of This Event.