CASE STUDY
The Employer Experience Proposition
Global Internal Benchmark for key HR Metrics. Key HR Metrics are aggregated and shared globally between different regions so each region can compare their own results with others within Sony. This is a good use case of how own data is utilised and leveraged in a global scale.
- 01Digital marketing – More important than ever
- 02Commercial innovation
- 03Post-pandemic era: An accelerator of digital transformation
- 04Importance of developing the right content
- 05Future of pharma sales & marketing
- 06Customer centricityand customer engagement
CASE STUDY
The Employer Experience Proposition
Global Internal Benchmark for key HR Metrics. Key HR Metrics are aggregated and shared globally between different regions so each region can compare their own results with others within Sony. This is a good use case of how own data is utilised and leveraged in a global scale.
- 01Digital marketing – More important than ever
- 02Commercial innovation
- 03Post-pandemic era: An accelerator of digital transformation
- 04Importance of developing the right content
- 05Future of pharma sales & marketing
- 06Customer centricityand customer engagement
Speakers
Sample of Keynote Speakers and their Case Studies
CASE STUDY
The Employer Experience Proposition
Global Internal Benchmark for key HR Metrics. Key HR Metrics are aggregated and shared globally between different regions so each region can compare their own results with others within Sony. This is a good use case of how own data is utilised and leveraged in a global scale.
- 01Digital marketing – More important than ever
- 02Commercial innovation
- 03Post-pandemic era: An accelerator of digital transformation
- 04Importance of developing the right content
- 05Future of pharma sales & marketing
- 06Customer centricityand customer engagement
CASE STUDY
Sustainable Operations Requires More than Technology
This session highlights why sustainable operations demand more than technology and digitalisation. Lasting impact comes from process excellence, clear ownership, and teams with the right capabilities working together across business and technology.
- 01Leadership
- 02Ownership
- 03Capability
- 04Alignment
- 05Sustainability
In this session, I’ll explore the critical role of being the bridge between product and technology, where true product development excellence happens. Drawing on my experience in transformation, including agile transformation and large-scale delivery, I’ll share how connecting vision with execution, and people with purpose leads to better collaboration, stronger outcomes, and more impactful products — the cornerstone of product and agile excellence.
CASE STUDY
From Transactions to Trust: Designing Customer‑Centric Operational Excellence in Banking
In modern banking, operational excellence is no longer defined solely by efficiency and accuracy. This session explores how customer‑centric operational models can transform everyday transactions into long‑term trust through people, governance, data, and intelligent process design.
- 01Reframing customer operations from transaction‑focused execution to trust‑driven value creation, at scale
- 02Leveraging data and intelligent tools to support operational decision‑making
- 03Translating operational discipline into measurable customer and business outcomes
Pre-Start Phase:
1.Patient Safety Review:
- Assess patient demographics, drug specifics, AE (Adverse Event) incidence rates, available resources, and programme design fundamentals
- Integrate multifaceted support resources, including call centres, educational materials, and digital tools
2.Contracting Essentials:
- Determine the need for standalone PVAs (Pharmacovigilance Agreements) or safety clauses
- Critical contract elements: Include audit rights, clear definitions, mandatory training, AE reporting procedures, contact details, and reconciliation processes
3.AE Training and Vendor Setup:
- Implement comprehensive AE training protocols
- Establish a robust vendor monitoring strategy with clear KPIs, defined monitoring frequency, and audit readiness
During the Programme:
1.Vendor Performance and AE Monitoring:
- Conduct regular vendor reviews to ensure compliance with contractual obligations
- Maintain ongoing reconciliation and monitor AE trends to identify any emerging issues
Post Completion:
1.Study Reporting:
- Prepare a comprehensive study report summarising outcomes, key learnings, and areas for improvement
CASE STUDY
Operational Excellence as a Catalyst for Sustainable Banking Transformation
This session will move beyond viewing sourcing as a cost-cutting function. We will explore how a mature, data-driven strategic sourcing strategy directly contributes to the bottom line and enhances corporate governance. Key points will include:
- 01Framing strategic sourcing as a key driver for profitability and EBITDA growth, not just cost savings.
- 02The critical link between supply chain transparency, risk mitigation, and financial resilience.
- 03Implementing technology and analytics to create a transparent sourcing ecosystem that builds trust and uncovers new value streams.
- 04Case studies demonstrating how transparency in sourcing decisions leads to better supplier collaboration, innovation, and ultimately, a stronger impact on the P&L.
In an evolving landscape where customer expectations continually rise, understanding and proactively addressing customer needs is no longer optional—it’s essential. This session explores how empathy-driven customer experience (CX), combined with strategic automation and cutting-edge AI, can radically enhance efficiency, agent performance, and customer loyalty. Leveraging real-world insights and innovative frameworks, discover practical ways to future-proof your contact centre operations.
CASE STUDY
The Future of Back Office in a Fast‑Changing World
The focus of the presentation is on how the back office can stay relevant in the industry, taking into consideration how fast businesses are evolving, especially in the areas of AI, data, and automation.
- 01Technology (AI, automation, workflows)
- 02Data
- 03Operating Model & Operational Excellence
At Accor, our journey in embedding Strength-Based Leadership and building an ecosystem of coaches is a strategic priority and a cornerstone of our people development philosophy.
In our pursuit of a coaching culture, we’ve implemented a range of initiatives that bring together the best different developmental resources. These initiatives are not standalone programmes; they are part of a deliberate, connected effort to empower our leaders and teams. By focusing on individual and collective strengths, and grounded in core coaching principles, we are shaping a workplace where continuous learning, empathy, and performance go hand in hand. This culture fosters not only personal growth but also drives team resilience, engagement, and business impact.
Rather than just talking about the theory, we want you to hear directly from our leaders. They will share how adopting a coaching mindset has transformed their leadership and the tangible difference it has made for their teams and the organisation as a whole.
CASE STUDY
From Efficiency to Empathy: Redefining Back Office Excellence
This session explores how digital transformation can elevate back office operations beyond pure efficiency, transforming them into empathy‑driven systems that strengthen trust and customer relationships. Maurice will share global insights on integrating technology with human expertise to build resilient, customer‑centric banking models for the future.
- 01What defines a truly responsible supplier relationship in today’s volatile market?
- 02Why board-level procurement engagement is now a competitive differentiator
- 03How to build C-suite alignment for sustainability and ethics in procurement
- 04Future-forward procurement: Vision 2035 and beyond
For decades, leadership has been benchmarked against outcomes — growth, profitability, market share. But as we enter an era defined by complexity, stakeholder capitalism, and workforce fluidity, the metrics for leadership success are evolving.
Today’s most successful organisations aren’t just technology-enabled or agile — they are human-centred by design. Why? Because the greatest differentiator is no longer strategy or digital capability — it’s the human system behind it. Human-centred leadership is now the critical foundation for driving engagement, innovation, and resilience in a world where uncertainty is constant and value creation is deeply intertwined with trust, purpose, and well-being. This session reframes human-centred leadership as a strategic operating model — one that redefines performance, strengthens culture, and aligns leadership behaviours with long-term enterprise value.
CASE STUDY
Sustainable Operations Requires More than Technology
This session highlights why sustainable operations demand more than technology and digitalisation. Lasting impact comes from process excellence, clear ownership, and teams with the right capabilities working together across business and technology.
- 01Leadership
- 02Ownership
- 03Capability
- 04Alignment
- 05Sustainability
In this session, I’ll explore the critical role of being the bridge between product and technology, where true product development excellence happens. Drawing on my experience in transformation, including agile transformation and large-scale delivery, I’ll share how connecting vision with execution, and people with purpose leads to better collaboration, stronger outcomes, and more impactful products — the cornerstone of product and agile excellence.
CASE STUDY
From Transactions to Trust: Designing Customer‑Centric Operational Excellence in Banking
In modern banking, operational excellence is no longer defined solely by efficiency and accuracy. This session explores how customer‑centric operational models can transform everyday transactions into long‑term trust through people, governance, data, and intelligent process design.
- 01Reframing customer operations from transaction‑focused execution to trust‑driven value creation, at scale
- 02Leveraging data and intelligent tools to support operational decision‑making
- 03Translating operational discipline into measurable customer and business outcomes
Pre-Start Phase:
1.Patient Safety Review:
- Assess patient demographics, drug specifics, AE (Adverse Event) incidence rates, available resources, and programme design fundamentals
- Integrate multifaceted support resources, including call centres, educational materials, and digital tools
2.Contracting Essentials:
- Determine the need for standalone PVAs (Pharmacovigilance Agreements) or safety clauses
- Critical contract elements: Include audit rights, clear definitions, mandatory training, AE reporting procedures, contact details, and reconciliation processes
3.AE Training and Vendor Setup:
- Implement comprehensive AE training protocols
- Establish a robust vendor monitoring strategy with clear KPIs, defined monitoring frequency, and audit readiness
During the Programme:
1.Vendor Performance and AE Monitoring:
- Conduct regular vendor reviews to ensure compliance with contractual obligations
- Maintain ongoing reconciliation and monitor AE trends to identify any emerging issues
Post Completion:
1.Study Reporting:
- Prepare a comprehensive study report summarising outcomes, key learnings, and areas for improvement
CASE STUDY
Operational Excellence as a Catalyst for Sustainable Banking Transformation
This session will move beyond viewing sourcing as a cost-cutting function. We will explore how a mature, data-driven strategic sourcing strategy directly contributes to the bottom line and enhances corporate governance. Key points will include:
- 01Framing strategic sourcing as a key driver for profitability and EBITDA growth, not just cost savings.
- 02The critical link between supply chain transparency, risk mitigation, and financial resilience.
- 03Implementing technology and analytics to create a transparent sourcing ecosystem that builds trust and uncovers new value streams.
- 04Case studies demonstrating how transparency in sourcing decisions leads to better supplier collaboration, innovation, and ultimately, a stronger impact on the P&L.
In an evolving landscape where customer expectations continually rise, understanding and proactively addressing customer needs is no longer optional—it’s essential. This session explores how empathy-driven customer experience (CX), combined with strategic automation and cutting-edge AI, can radically enhance efficiency, agent performance, and customer loyalty. Leveraging real-world insights and innovative frameworks, discover practical ways to future-proof your contact centre operations.
CASE STUDY
The Future of Back Office in a Fast‑Changing World
The focus of the presentation is on how the back office can stay relevant in the industry, taking into consideration how fast businesses are evolving, especially in the areas of AI, data, and automation.
- 01Technology (AI, automation, workflows)
- 02Data
- 03Operating Model & Operational Excellence
At Accor, our journey in embedding Strength-Based Leadership and building an ecosystem of coaches is a strategic priority and a cornerstone of our people development philosophy.
In our pursuit of a coaching culture, we’ve implemented a range of initiatives that bring together the best different developmental resources. These initiatives are not standalone programmes; they are part of a deliberate, connected effort to empower our leaders and teams. By focusing on individual and collective strengths, and grounded in core coaching principles, we are shaping a workplace where continuous learning, empathy, and performance go hand in hand. This culture fosters not only personal growth but also drives team resilience, engagement, and business impact.
Rather than just talking about the theory, we want you to hear directly from our leaders. They will share how adopting a coaching mindset has transformed their leadership and the tangible difference it has made for their teams and the organisation as a whole.
CASE STUDY
From Efficiency to Empathy: Redefining Back Office Excellence
This session explores how digital transformation can elevate back office operations beyond pure efficiency, transforming them into empathy‑driven systems that strengthen trust and customer relationships. Maurice will share global insights on integrating technology with human expertise to build resilient, customer‑centric banking models for the future.
- 01What defines a truly responsible supplier relationship in today’s volatile market?
- 02Why board-level procurement engagement is now a competitive differentiator
- 03How to build C-suite alignment for sustainability and ethics in procurement
- 04Future-forward procurement: Vision 2035 and beyond
For decades, leadership has been benchmarked against outcomes — growth, profitability, market share. But as we enter an era defined by complexity, stakeholder capitalism, and workforce fluidity, the metrics for leadership success are evolving.
Today’s most successful organisations aren’t just technology-enabled or agile — they are human-centred by design. Why? Because the greatest differentiator is no longer strategy or digital capability — it’s the human system behind it. Human-centred leadership is now the critical foundation for driving engagement, innovation, and resilience in a world where uncertainty is constant and value creation is deeply intertwined with trust, purpose, and well-being. This session reframes human-centred leadership as a strategic operating model — one that redefines performance, strengthens culture, and aligns leadership behaviours with long-term enterprise value.
CASE STUDY
Sustainable Operations Requires More than Technology
This session highlights why sustainable operations demand more than technology and digitalisation. Lasting impact comes from process excellence, clear ownership, and teams with the right capabilities working together across business and technology.
- 01Leadership
- 02Ownership
- 03Capability
- 04Alignment
- 05Sustainability
In this session, I’ll explore the critical role of being the bridge between product and technology, where true product development excellence happens. Drawing on my experience in transformation, including agile transformation and large-scale delivery, I’ll share how connecting vision with execution, and people with purpose leads to better collaboration, stronger outcomes, and more impactful products — the cornerstone of product and agile excellence.
CASE STUDY
From Transactions to Trust: Designing Customer‑Centric Operational Excellence in Banking
In modern banking, operational excellence is no longer defined solely by efficiency and accuracy. This session explores how customer‑centric operational models can transform everyday transactions into long‑term trust through people, governance, data, and intelligent process design.
- 01Reframing customer operations from transaction‑focused execution to trust‑driven value creation, at scale
- 02Leveraging data and intelligent tools to support operational decision‑making
- 03Translating operational discipline into measurable customer and business outcomes
Pre-Start Phase:
1.Patient Safety Review:
- Assess patient demographics, drug specifics, AE (Adverse Event) incidence rates, available resources, and programme design fundamentals
- Integrate multifaceted support resources, including call centres, educational materials, and digital tools
2.Contracting Essentials:
- Determine the need for standalone PVAs (Pharmacovigilance Agreements) or safety clauses
- Critical contract elements: Include audit rights, clear definitions, mandatory training, AE reporting procedures, contact details, and reconciliation processes
3.AE Training and Vendor Setup:
- Implement comprehensive AE training protocols
- Establish a robust vendor monitoring strategy with clear KPIs, defined monitoring frequency, and audit readiness
During the Programme:
1.Vendor Performance and AE Monitoring:
- Conduct regular vendor reviews to ensure compliance with contractual obligations
- Maintain ongoing reconciliation and monitor AE trends to identify any emerging issues
Post Completion:
1.Study Reporting:
- Prepare a comprehensive study report summarising outcomes, key learnings, and areas for improvement
CASE STUDY
Operational Excellence as a Catalyst for Sustainable Banking Transformation
This session will move beyond viewing sourcing as a cost-cutting function. We will explore how a mature, data-driven strategic sourcing strategy directly contributes to the bottom line and enhances corporate governance. Key points will include:
- 01Framing strategic sourcing as a key driver for profitability and EBITDA growth, not just cost savings.
- 02The critical link between supply chain transparency, risk mitigation, and financial resilience.
- 03Implementing technology and analytics to create a transparent sourcing ecosystem that builds trust and uncovers new value streams.
- 04Case studies demonstrating how transparency in sourcing decisions leads to better supplier collaboration, innovation, and ultimately, a stronger impact on the P&L.
In an evolving landscape where customer expectations continually rise, understanding and proactively addressing customer needs is no longer optional—it’s essential. This session explores how empathy-driven customer experience (CX), combined with strategic automation and cutting-edge AI, can radically enhance efficiency, agent performance, and customer loyalty. Leveraging real-world insights and innovative frameworks, discover practical ways to future-proof your contact centre operations.
CASE STUDY
The Future of Back Office in a Fast‑Changing World
The focus of the presentation is on how the back office can stay relevant in the industry, taking into consideration how fast businesses are evolving, especially in the areas of AI, data, and automation.
- 01Technology (AI, automation, workflows)
- 02Data
- 03Operating Model & Operational Excellence
At Accor, our journey in embedding Strength-Based Leadership and building an ecosystem of coaches is a strategic priority and a cornerstone of our people development philosophy.
In our pursuit of a coaching culture, we’ve implemented a range of initiatives that bring together the best different developmental resources. These initiatives are not standalone programmes; they are part of a deliberate, connected effort to empower our leaders and teams. By focusing on individual and collective strengths, and grounded in core coaching principles, we are shaping a workplace where continuous learning, empathy, and performance go hand in hand. This culture fosters not only personal growth but also drives team resilience, engagement, and business impact.
Rather than just talking about the theory, we want you to hear directly from our leaders. They will share how adopting a coaching mindset has transformed their leadership and the tangible difference it has made for their teams and the organisation as a whole.
CASE STUDY
From Efficiency to Empathy: Redefining Back Office Excellence
This session explores how digital transformation can elevate back office operations beyond pure efficiency, transforming them into empathy‑driven systems that strengthen trust and customer relationships. Maurice will share global insights on integrating technology with human expertise to build resilient, customer‑centric banking models for the future.
- 01What defines a truly responsible supplier relationship in today’s volatile market?
- 02Why board-level procurement engagement is now a competitive differentiator
- 03How to build C-suite alignment for sustainability and ethics in procurement
- 04Future-forward procurement: Vision 2035 and beyond
For decades, leadership has been benchmarked against outcomes — growth, profitability, market share. But as we enter an era defined by complexity, stakeholder capitalism, and workforce fluidity, the metrics for leadership success are evolving.
Today’s most successful organisations aren’t just technology-enabled or agile — they are human-centred by design. Why? Because the greatest differentiator is no longer strategy or digital capability — it’s the human system behind it. Human-centred leadership is now the critical foundation for driving engagement, innovation, and resilience in a world where uncertainty is constant and value creation is deeply intertwined with trust, purpose, and well-being. This session reframes human-centred leadership as a strategic operating model — one that redefines performance, strengthens culture, and aligns leadership behaviours with long-term enterprise value.